A. GENERAL
Q1. Where is NeedleNari.com headquartered?
Our headquarters are located in Jaipur, Rajasthan, India.
Q2. What types of products do you sell on your website?
NeedleNari.com specializes in women’s fashion, offering a wide range of apparel, accessories, and more.
Q3. Can you customize products upon request?
Yes, we offer customization services. Please email your requirements to Support@needlenari.com.
Q4. Is my personal information secure on NeedleNari.com?
Yes, your personal and transactional information is secure with us. For more details, please refer to our Privacy Policy.
Q5. How can I find the right size for me?
We provide a standard size chart on every product page. Please refer to it before making a purchase to ensure the best fit. All measurements are in inches.
Q6. Do you offer XL sizes?
Absolutely! We celebrate women of all shapes and sizes, offering a range from S to XXL in our collection.
Q7. How can I contact NeedleNari.com?
You can email us at Support@needlenari.com or call us at +91-8955975279.
B. ORDER PLACEMENT
Q1. How can I place an order on NeedleNari.com?
- Select the product you wish to purchase.
- Choose the appropriate size from the drop-down menu.
- Click “Add to Cart” and proceed to the checkout by clicking the “Checkout” button in the slide-in window.
Q2. How do I use a promo code?
Apply your discount promo code on the shipping page after filling in your customer information.
Q3. What happens after I place an order?
- You will receive a confirmation email.
- Your order will be dispatched, and you will be informed throughout the delivery process.
- A tracking ID will be provided to monitor your order until it reaches you.
C. PAYMENT
Q1. What payment methods are accepted?
- We accept all major credit and debit cards, as well as:
- Net banking
- UPI
- Paytm
- Google Pay
- PhonePe
- Payment Gateway
Q2. Is it safe to shop using my debit/credit card?
Yes, all transactions are encrypted to ensure your information remains confidential.
Q3. What should I do if my card is compromised during a transaction?
We do not store your card information. If you suspect any unauthorized activity, please report it to your bank immediately.
Q4. Is it secure to enter my credit card details online?
Yes, you are redirected to a secure payment site for transaction processing. Your card issuing bank handles authorization.
D. SHIPPING AND DELIVERY
Q1. What are the shipping charges?
We offer free shipping within India.
Q2. What is the cost for Cash on Delivery (COD)?
COD is free within India.
Q3. How long will it take to receive my order?
Your order will be delivered within 15 working days.
Q4. Can I deliver to multiple addresses?
Each order can only be shipped to one address. To ship to multiple addresses, place separate orders.
Q5. Are shipping charges refundable if I cancel my order?
No, shipping charges are non-refundable in case of cancellations.
Q6. Why is tax applied to my order?
Goods and Service Tax (GST) is applicable on all sales. This tax is collected and deposited by NeedleNari.com to the government.
Q7. What happens if I'm not available at the time of delivery?
Our delivery partners will make three attempts to deliver your order. For COD orders, the delivery service provider will usually call before attempting delivery. If unsuccessful, the order will be returned to our warehouse.
E. RETURNS, REPLACEMENT & REFUNDS
Q1. Do you accept returns?
No, we do not accept returns. Orders can only be exchanged.
Q2. What if I receive a damaged product?
We will replace the product. Please raise a complaint within 24 hours of delivery.
Q3. Can I cancel my order?
Orders cannot be canceled once placed.
Q4. How do I cancel my product?
Please email us at Support@needlenari.com with your order number to discuss your concerns.
Q5. Can I cancel an order after it has shipped?
Once shipped, cancellations are difficult. Please inform us as soon as possible if you need to cancel.
Q6. Will I receive a refund for a canceled order?
We do not offer refunds.