Refund and Returns Policy

Refund and Returns Policy

Introduction

At Needlenari, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and returns policy. Please read the details below to understand our policy and how to initiate a return or request a refund.

Returns

Eligibility

To be eligible for a return, your item must be:

Unworn, unwashed, and in the same condition that you received it In the original packaging with all tags attached Returned within 30 days of the delivery date.

Non-Returnable Items

The following items are not eligible for return:

1. Gift cards
2. Final sale items
3. Customized or personalized products

Return Process

Initiate a Return:

Contact our customer support team at support@needlenari.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back.

Prepare Your Package:

Place the item in its original packaging and include a copy of your receipt or proof of purchase.

Ship the Item:

Use a trackable shipping method to return the item to the address provided by our customer support team. Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

Refunds

Eligibility

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Refund Process

Approval:

If your return is approved, we will process your refund within 5-7 business days. Original Payment Method: Refunds will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

Any item not in its original condition, damaged, or missing parts for reasons not due to our error Any item returned more than 30 days after delivery

Exchanges

Exchange Eligibility

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support team at support@needlenari.com with your order number and details about the defect or damage.

Exchange Process

Initiate an Exchange:

Contact our customer support team to request an exchange.

Prepare Your Package:

Place the item in its original packaging and include a copy of your receipt or proof of purchase. Ship the Item: Use a trackable shipping method to return the item to the address provided by our customer support team. We will send you the replacement item once we receive and inspect the defective or damaged item.

Shipping Costs

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.

Original Shipping Costs

Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at:

Needlenari Email: support@needlenari.com